All Items priced including VAT at STANDARD RATE where applicable
Every effort is made to dispatch our products as soon as possible, delivery times vary according to the product selected, please see the specific product page for delivery options
All products are designed for domestic occasional use and are not intended for permanent sleeping solutions unless stated otherwise.
Delivery charges apply to mainland UK only. Please note that deliveries are not made at weekends or bank holidays.
All goods remain the property of Futon Sofa Beds Direct Limited until paid for in full.
All goods carry manufacturers' guarantees and warranties.
Damages, shortages or faulty goods should be notified to Futon Sofa Beds Direct within 48 hours of delivery.
Futon Sofa Beds Direct reserves the right to repair or replace faulty or damaged goods within the guarantee period. Should you experience any difficulties with your product, please contact us to discuss the problem. If it is established that the product is faulty within 60 days of delivery, we will be happy to arrange for a collection and replacement of parts as necessary to resolve the issue. Should a product develop a fault after 60 days from delivery we may ask you to return a product for inspection prior to repair or replacement. If needed we can offer a chargeable collection service. Please note that products can only be collected if they are suitably packaged to prevent damage by the carriers. With this in mind we suggest the original packaging is retained.
English law applies on all transactions.
Futon Sofa Beds Direct Limited denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers.
Please note that all credit card and Paypal payments are processed upon receipt of order.
If within 14 days of receiving your product you wish to return the item to ourselves for credit or exchange, we reserve the right to charge you for the collection of the product. For mattress and small items the charge is £19.99*, for flat packed products, the collection charge is £39.99* and for 2 man collections the charge is £69.99. Any refund or exchange will only be undertaken once the item(s) have been received by ourselves and are deemed to be in a re-saleable condition.
* Note for Scottish Highlands and Islands customers:
Please be aware that collection charges for items collected from Scottish Highlands and Islands postcodes (see below) will be £49.99 Futon mattresses and £69.99 for flat packed products.
Scottish Highlands and Islands Postcodes:
IV1 - IV99, HS1 - HS9, KA27 - KA28, KW1 - KW17, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE1 - ZE3