Payment, Privacy and Security Questions

Futon Sofa Beds Direct Payment Methords

 

 
Q1 :

How can I pay for my order ?

A : As with most online ordering systems, we can accept payments via credit cards or charge cards (i.e. Visa, Master Card, Switch, Visa Electron & Solo), which are processed online using SagePay processing. Alternatively, we also accept payments using Paypal.

 

 
Q2 :

Who are SagePay

A : Sage Pay is, the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK's most trusted business brands. SagePay process over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes. They all rely on Sage Pay to keep their money moving and help them to tackle online card fraud, insuring that the payment process is safe and easy for you.

 

 
Q3 :

How can you ensure that my Credit Card / Charge Details are kept safe?

A : All transaction information that is passed between our and Sage Pay's systems is encrypted (scrambled) using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any communication sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

 

 
Q4 :

What happens if the encryption (scrambling) fails?

A : Because of the way this system operates, if for any reason the encryption process is not completed properly, your payment is cancelled. This means that although you will have to retry the payment transaction, it ensures that your details can never leave your PC without being fully protected.

 

 
Q5 :

Is the credit card entry screen secure?

A : The majority of our site is not located on a "Secure Server", this is due to the reduction in speed of these servers. However the SagePay and Paypal screens into which we ask you to enter your credit information are located on Secure Servers using SSL 3.0, with 128 bit encryption ( you will see the golden padlock at the top of the screen and a https address at the top).

To confirm that the credit card entry screen is secure, please right-click the credit card entry page and select Properties (Internet Explorer) or View Frame Info (Netscape) from the pop-up menu. The browser will then display the properties of this page, including its address. Remember, that if a page address starts with https, it is held on a Secure Server.

 

 
Q6 :

What other information do you keep?

A : Your credit card information is NEVER recorded by us, however we do receive confirmation from SagePay / Paypal that your payment has been approved. In addition to this we also record your Name, Address, Telephone Number, E-mail address and details of the products that you have ordered to allow us to process your order. This information is also retained to ensure the highest levels of Customer Services & Support to our customers.

 

 

 
Q7 :

Will Futon Sofa Beds Direct give my details to other companies?

A : We only retain your information to ensure our levels of services to our customers. It is necessary to pass your basic information to our carriers to allow them to deliver your goods or contact you if there is a problem. With this exception we will NEVER pass or sell your details to any other companies or persons without your express permission.

 

 
Q8 :

Will you use my information to contact me in the future?

A : We may use your address and or e-mail to send you future copies of our product brochure or special offers. However if you would prefer not to receive this information, please e-mail us at our Please Remove My Details address and we will be happy to ensure that your information is not used for this purpose.