 |
| This section
deals with having your goods delivered, the charges and how to return
them if they're damaged in any way. |
 How
much does delivery cost?
Due to the size of futons and beds, we can only offer the standard and express pre-set charges to the orange (zone 2) and purple (zone 3) areas |
Orange (zone 2) & Purple (zone 3) Charges
Standard - 10 - 15 working day delivery is
£19.99 for all Futon Sofa Beds and Bed Frames. Standard 10 - 15 working day delivery for replacement futon mats and bed mattresses is £9.99.
Express - 2 - 3 day delivery is £29.99
for Express Futons.
Green (zone 4) Charges
Once we receive your order will will confirm the delivery charge. Please note, we will never process your order prior to your acceptance of the delivery charge.
Green area (zone 4) Post codes.
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| AB31 to AB38 |
IV51 to IV56 |
PA60 to PA78 |
| AB41, AB2 |
IV63 |
PH1 |
| AB43 to AB45 |
HS1 to HS9 |
PH5 to PH9 |
| AB51 to AB56 |
KA27 |
PH10 |
| FK19 to FK21 |
KA28 |
PH15 to PH26 |
| IV1 to IV28 |
TW1 to KW3 |
PH30 to PH44 |
| IV30 to IV32 |
KW5 to KW17 |
PH49 to PH50 |
| IV36 |
PA20 to PA38 |
ZE1 to ZE3 |
| IV40 to IV49 |
PA41 to PA49 |
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Other Products
For all other
products, standard 10 - 15 working day carriage is £4.95 for mainland
U.K (excluding Northern Ireland and the Highlands and Islands of Scotland).
Please note that deliveries are not made at weekends or bank holidays. |
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How
long does delivery take? |
Our Standard delivery will reach you within 10 - 15 working
days of receipt of your order. Our carriers will deliver direct to your
door anywhere in the UK.
For Express
Service, orders placed before 2pm will be delivered within 2 - 3 days. Orders after this time will be processed the following day
and will be 2 - 3 days from then.
Please note that
we do not deliver on weekends or bank holidays. |
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What
day and time will my standard delivery product arrive? |
| Prior to dispatching your order, customer that have ordered our standard futons or beds, will be contacted by phone to arrange a convenient delivery day. Please note that we can only deliver between Monday and Friday (excluding bank holidays) and that delivery's will arrive between 8am and 6pm. |
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What
do I do if there is no-one to receive a delivery? |
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That's
ok, if you have not provided an alternative delivery address (a neighbour
for example), the carrier will leave a card with a contact number so you
can arrange a new delivery time that suits you. |
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What
do I do if items are damaged? |
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Get
in touch with Customer Service Department, Tel. 01778 341199 or Fax. 01778
341188 straight away (between 9.00 - 17.30 Mon-Fri). We will arrange for
an replacement to be dispatched. |
