Delivery and Delivery Charges Questions

This section deals with having your goods delivered, the charges and how to return them if they're damaged in any way.

How much does delivery cost?
Due to the size of futons and beds, we can only offer the standard and express pre-set charges to the orange (Zone 1) areas


Orange (Zone 1) Charges
Standard - 10 - 15 working day delivery is £19.99 for all Futon Sofa Beds and Bed Frames. Standard - 10 - 15 working day delivery for replacement futon mattresses is £14.99.

 

Express - 2 - 3 day delivery is £29.99 for Express Futons.

 

Orange (Zone 1) Delivery Upgrades

Option 1 - Already included.
Zone 1 (Orange) Weekdays 8am - 5:30pm

Option 2 - + £12.99
Zone 1 (Orange) Weekdays - A.M. delivery upgrade

Option 3 - +£19.99
Zone 1 (Orange) Weekdays - By 10:00am delivery upgrade

Option 4 - +£29.99
Zone 1 (Orange) Saturdays - A.M. delivery upgrade

 

Green (Zone 2) Charges
Once we receive your order will will confirm the delivery charge. Please note, we will never process your order prior to your acceptance of the delivery charge.

 

Other Products
For all other products, standard 10 - 15 working day carriage is £4.99 for mainland U.K (excluding Northern Ireland and the Highlands and Islands of Scotland).

 

Please note that deliveries are not made on bank holidays.

 

 

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How long does delivery take?

Our Standard delivery will reach you within 10 - 15 working days of receipt of your order. Our carriers will deliver direct to your door anywhere in the UK mainland.

For Express Service, orders placed before 2pm will be delivered within 2 - 3 days. Orders after this time will be processed the following day and will be 2 - 3 days from then.

Please note that we do not dispatch or deliver on bank holidays.

 

What day and time will my standard delivery product arrive?

Prior to dispatching your order, customer that have ordered our standard futons or beds, will be contacted by phone to arrange a convenient delivery day. Please note that we can only deliver between Monday and Friday (excluding bank holidays) and that delivery's will arrive between 8am and 6pm.

 

What do I do if there is no-one to receive a delivery?

That's ok, if you have not provided an alternative delivery address (a neighbour for example), the carrier will leave a card with a contact number so you can arrange a new delivery time that suits you.

 

What do I do if items are damaged?

Get in touch with Customer Service Department, Tel. 01778 341199 or Fax. 01778 341188 straight away (between 9.00 - 17.30 Mon-Fri). We will arrange for an replacement to be dispatched.

 

What happens if I live in a flat?

Our carriers offer a kerb side delivery that includes delivery to your buildings ground floor entrance. Transportation of your products beyond this point is purely at the discretion of the delivery driver.