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Futon Delivery Questions
This section deals with having your goods delivered, the charges and how to return them if they're damaged in any way.
.How much does delivery cost?
Due to the size of futons and beds, we can only offer the standard and express pre-set charges to the orange (zone 2) and purple (zone 3) areas


Orange (zone 2) & Purple (zone 3) Charges

Standard - 10 - 15 working day delivery is £19.99 for all Futon Sofa Beds and Bed Frames. Standard 10 - 15 working day delivery for replacement futon mats and bed mattresses is £9.99.

Express - 2 - 3 day delivery is £29.99 for Express Futons.

Green (zone 4) Charges
Once we receive your order will will confirm the delivery charge. Please note, we will never process your order prior to your acceptance of the delivery charge.

Green area (zone 4) Post codes.
     
AB31 to AB38 IV51 to IV56 PA60 to PA78
AB41, AB2 IV63 PH1
AB43 to AB45 HS1 to HS9 PH5 to PH9
AB51 to AB56 KA27 PH10
FK19 to FK21 KA28 PH15 to PH26
IV1 to IV28 TW1 to KW3 PH30 to PH44
IV30 to IV32 KW5 to KW17 PH49 to PH50
IV36 PA20 to PA38 ZE1 to ZE3
IV40 to IV49 PA41 to PA49  
 
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Other Products
For all other products, standard 10 - 15 working day carriage is £4.95 for mainland U.K (excluding Northern Ireland and the Highlands and Islands of Scotland).
Please note that deliveries are not made at weekends or bank holidays.

 
. How long does delivery take?

Our Standard delivery will reach you within 10 - 15 working days of receipt of your order. Our carriers will deliver direct to your door anywhere in the UK.

For Express Service, orders placed before 2pm will be delivered within 2 - 3 days. Orders after this time will be processed the following day and will be 2 - 3 days from then.

Please note that we do not deliver on weekends or bank holidays.

 
. What day and time will my standard delivery product arrive?
Prior to dispatching your order, customer that have ordered our standard futons or beds, will be contacted by phone to arrange a convenient delivery day. Please note that we can only deliver between Monday and Friday (excluding bank holidays) and that delivery's will arrive between 8am and 6pm.
 
. What do I do if there is no-one to receive a delivery?
  That's ok, if you have not provided an alternative delivery address (a neighbour for example), the carrier will leave a card with a contact number so you can arrange a new delivery time that suits you.
   
. What do I do if items are damaged?
  Get in touch with Customer Service Department, Tel. 01778 341199 or Fax. 01778 341188 straight away (between 9.00 - 17.30 Mon-Fri). We will arrange for an replacement to be dispatched.
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Water Gardening Direct Ltd